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Third Time Repairing Dell Laptop PC within 6 months and its BAD Customer Support

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dell laptop pc terrible bad support in japan

I bought a Dell laptop PC “Inspiron (N5110)” last November. It just has so much internal hardware problems. Within 6 months from the date of its purchase, this is my third time to send it back to Dell to repair hardware failure.

dell pc repairing so many times

By the way, because this laptop is 15.6 inch and heavy, I hardly move my laptop PC from my desk.

First time, clasps or screw (not sure this word is the best term to describe) to hold LCD display and body part (equipped a motherboard, keyboard, etc) of laptop cracked.

Secondly, as my PC returns my home from the first repair, there were Wi-Fi and Bluetooth hardware parts’ connection failures.

Somehow, basically, the first repair brought me back more failures…

Lastly, this time, there was a bad connection of a port which can connect external display. Sometimes the external display’s screen becomes blank and other times its screen’s color becomes fuzzy in red.

dell pc repairing so many times

I found this problem a few months ago but I needed my PC that I did not report this problem until now. By the way, I connected this external display to three other laptop PCs and did not have any connection problem. Therefore, I am almost positive that it has a problem with the port connection.

I asked Dell Support to take care of the problem as the first priority. They said that they would take care of my PC as soon as possible. However, today, they told me that their support network system failed that they could not order delivery service to pick up my Dell PC. From tomorrow, since Japan will be consecutive holidays (this week is so-called “Golden Week”), they cannot pick up my PC. The earliest possible date to pick up my PC is next Monday.

I mean… COME ON! This is the third time to repair my Dell PC within 6 months from the date of purchase! It’s been only 6 months! If the support network system is down today, they could go more “analog” and use a “phone” to call its repair department and arrange delivery service to pick up my PC. So that they could take care of my PC as soon as this consecutive holidays’ over.

dell pc repairing so many times

Since I was so unconvinced and unhappy by Dell’s support service, I would directly talk with supervisor of the Dell Support but they did not let me do so. I guess, repairing PC for third time was not enough for Dell…

Honestly, I do want to exchange this PC to a new one or ask for refund. However, in order for customers to ask Dell for refund or exchange it to a new one, you must find any key failures within 10 days from your purchase date… “10 days!” PC is a complicated device! You have your “personal” PC at home and you are not home because you are at work most days of the week. How could you find much problems within 10 days…? This term of warranty policy doesn’t make sense. Are they really thinking about customers?

dell pc repairing so many times

Within 6 months from the date of purchase, since I had to send it back to Dell for repairs, my main PC is away from my desk for probably 2 months in total… I did not “borrow” it… I “bought” it, right…?!

Anyway, this was the day I thought that I would probably never purchase PCs from Dell. Furthermore, I should have thought more carefully about PC manufactures’ reliability, support service, and other important consideration when purchasing PC, a key work tool.

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