{"id":396,"date":"2012-07-31T05:03:31","date_gmt":"2012-07-30T20:03:31","guid":{"rendered":"https:\/\/inaka-backpacker.com\/blog\/en\/?p=396"},"modified":"2021-07-31T10:42:00","modified_gmt":"2021-07-31T01:42:00","slug":"dell-pc-and-support-are-good-or-bad","status":"publish","type":"post","link":"https:\/\/inaka-backpacker.com\/blog\/en\/2012\/07\/31\/dell-pc-and-support-are-good-or-bad\/","title":{"rendered":"Third Time Repairing Dell Laptop PC within 6 months and its BAD Customer Support"},"content":{"rendered":"

I bought a Dell laptop PC \u201cInspiron (N5110)\u201d last November. It just has so much internal hardware problems. Within 6 months from the date of its purchase, this is my third time to send it back to Dell to repair hardware failure. <\/p>\n

\"dell<\/p>\n

By the way, because this laptop is 15.6 inch and heavy, I hardly move my laptop PC from my desk.<\/p>\n

First time, clasps or screw (not sure this word is the best term to describe) to hold LCD display and body part (equipped a motherboard, keyboard, etc) of laptop cracked.<\/p>\n

Secondly, as my PC returns my home from the first repair, there were Wi-Fi and Bluetooth hardware parts\u2019 connection failures. <\/p>\n

Somehow, basically, the first repair brought me back more failures\u2026<\/p>\n

Lastly, this time, there was a bad connection of a port which can connect external display. Sometimes the external display\u2019s screen becomes blank and other times its screen\u2019s color becomes fuzzy in red.<\/p>\n

\"dell<\/p>\n

I found this problem a few months ago but I needed my PC that I did not report this problem until now. By the way, I connected this external display to three other laptop PCs and did not have any connection problem. Therefore, I am almost positive that it has a problem with the port connection.<\/p>\n

I asked Dell Support to take care of the problem as the first priority. They said that they would take care of my PC as soon as possible. However, today, they told me that their support network system failed that they could not order delivery service to pick up my Dell PC. From tomorrow, since Japan will be consecutive holidays (this week is so-called \u201cGolden Week\u201d), they cannot pick up my PC. The earliest possible date to pick up my PC is next Monday.<\/p>\n

I mean\u2026 COME ON! This is the third time to repair my Dell PC within 6 months from the date of purchase! It\u2019s been only 6 months! If the support network system is down today, they could go more \u201canalog\u201d and use a \u201cphone\u201d to call its repair department and arrange delivery service to pick up my PC. So that they could take care of my PC as soon as this consecutive holidays\u2019 over.<\/p>\n

\"dell<\/p>\n

Since I was so unconvinced and unhappy by Dell\u2019s support service, I would directly talk with supervisor of the Dell Support but they did not let me do so. I guess, repairing PC for third time was not enough for Dell\u2026<\/p>\n

Honestly, I do want to exchange this PC to a new one or ask for refund. However, in order for customers to ask Dell for refund or exchange it to a new one, you must find any key failures within 10 days from your purchase date\u2026 \u201c10 days!\u201d PC is a complicated device! You have your \u201cpersonal\u201d PC at home and you are not home because you are at work most days of the week. How could you find much problems within 10 days\u2026? This term of warranty policy doesn\u2019t make sense. Are they really thinking about customers?<\/p>\n

\"dell<\/p>\n

Within 6 months from the date of purchase, since I had to send it back to Dell for repairs, my main PC is away from my desk for probably 2 months in total\u2026 I did not \u201cborrow\u201d it\u2026 I \u201cbought\u201d it, right\u2026?!<\/p>\n

Anyway, this was the day I thought that I would probably never purchase PCs from Dell. Furthermore, I should have thought more carefully about PC manufactures\u2019 reliability, support service, and other important consideration when purchasing PC, a key work tool.<\/p>\n","protected":false},"excerpt":{"rendered":"I bought a Dell laptop PC \u201cInspiron (N5110)\u201d last November. It just has so much internal hardware problems. Wi […]","protected":false},"author":1,"featured_media":397,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[190],"tags":[],"class_list":["post-396","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-technology"],"jetpack_featured_media_url":"https:\/\/inaka-backpacker.com\/blog\/en\/wp-content\/uploads\/2021\/07\/IMG_2617.jpg","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/inaka-backpacker.com\/blog\/en\/wp-json\/wp\/v2\/posts\/396","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inaka-backpacker.com\/blog\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/inaka-backpacker.com\/blog\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/inaka-backpacker.com\/blog\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/inaka-backpacker.com\/blog\/en\/wp-json\/wp\/v2\/comments?post=396"}],"version-history":[{"count":1,"href":"https:\/\/inaka-backpacker.com\/blog\/en\/wp-json\/wp\/v2\/posts\/396\/revisions"}],"predecessor-version":[{"id":398,"href":"https:\/\/inaka-backpacker.com\/blog\/en\/wp-json\/wp\/v2\/posts\/396\/revisions\/398"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inaka-backpacker.com\/blog\/en\/wp-json\/wp\/v2\/media\/397"}],"wp:attachment":[{"href":"https:\/\/inaka-backpacker.com\/blog\/en\/wp-json\/wp\/v2\/media?parent=396"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inaka-backpacker.com\/blog\/en\/wp-json\/wp\/v2\/categories?post=396"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/inaka-backpacker.com\/blog\/en\/wp-json\/wp\/v2\/tags?post=396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}